You analyze what is causing that contact?
Posted: Sun Dec 22, 2024 7:19 am
Always analyze the page before the contact page and you will be able to locate possible usability problems.
Access to the "About" page
Almost the same as in the previous case.
Detecting the page before reaching "About" can help us identify points where the potential client needs extra credibility.
It will also help us to know that it is a real company and to see who is behind the business.
Shopping cart entries
I'm getting cold, huh?
This one doesn't seem unconventional either.
However, I wanted to include it because, whatsapp canada to me, there is a difference between abandoning the cart without going through the cart summary and abandoning it at that point.
It's like abandoning the car on the road (which these days is more of a "I'll save it for later") than abandoning it right at the checkout line.
Is there anything on that page that causes rejection? Hidden shipping costs? Unclear payment methods? Watch out for that!
Searches on the page
Yes, it is as logical as it is unconventional, seriously.
It is not so common to see implementations where they are actually tracking the searches that are made on their website, both how the search is written, as well as aspects about what is most searched for and how the results are presented.
Browsing pages after searching
For example, the page depth reached after a search can tell us whether our system is working well, whether searches are refined, and whether the user is finding what they want.Above 2, either our catalog is very extensive and there are many options or our search system is really not useful.
Access to the "About" page
Almost the same as in the previous case.
Detecting the page before reaching "About" can help us identify points where the potential client needs extra credibility.
It will also help us to know that it is a real company and to see who is behind the business.
Shopping cart entries
I'm getting cold, huh?
This one doesn't seem unconventional either.
However, I wanted to include it because, whatsapp canada to me, there is a difference between abandoning the cart without going through the cart summary and abandoning it at that point.
It's like abandoning the car on the road (which these days is more of a "I'll save it for later") than abandoning it right at the checkout line.
Is there anything on that page that causes rejection? Hidden shipping costs? Unclear payment methods? Watch out for that!
Searches on the page
Yes, it is as logical as it is unconventional, seriously.
It is not so common to see implementations where they are actually tracking the searches that are made on their website, both how the search is written, as well as aspects about what is most searched for and how the results are presented.
Browsing pages after searching
For example, the page depth reached after a search can tell us whether our system is working well, whether searches are refined, and whether the user is finding what they want.Above 2, either our catalog is very extensive and there are many options or our search system is really not useful.