Market Development Operations Manager

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The tutorials also include how to deal with customer service. Sellers form an "Avengers Alliance". In order to fight against the above-mentioned bad buyers, many e-commerce platform sellers have begun to huddle together for warmth. Guo Yu joined the organization in January this year. He is an online fishing gear seller with stores on Pinduoduo and Taobao. Last year, Guo Yu's store only had Pinduoduo's "refund only" policy. After Taobao's "refund only" policy was introduced this year, Guo Yu's store's refund only orders surged, mainly appearing in fishing nets, foldable plastic bait basins, and fish baits, which ranged from a few yuan to more than ten yuan.


Take the cheapest RMB foldable plastic bait basin in the store. Excluding portugal whatsapp resource the cost + packaging fee + postage, Guo Yu only made a penny for a plastic bait basin. If a refund only order appears, Guo Yu must sell at least another plastic bait basin to cover the loss of the order. The profit is already thin, and with the surge in refund only orders, Guo Yu actually lost more than RMB after calculating in January. Guo Yu's main business is e-commerce. He was reluctant to quit immediately and began to think about ways to reduce losses. It happened that big data allowed him to find a mutual aid organization for sellers.


Guo Yu successfully joined forces with this group of sellers who were afraid of "freeloading". Everyone divided the sellers into layers according to the provincial capital, city and county. If there was an order for refund only, the buyer's information would be sent to the group and the sellers in the area would recover the goods. Guo Yu found that some wool parties not only took goods worth a few yuan or more than ten yuan, but also dared to choose to refund only for goods worth hundreds of yuan. Such operations greatly stimulated the unity of sellers. Everyone called each other "brothers and sisters" in the group and most of them helped to recover the goods free of charge.