To artificial intelligence the tasks associated with the analysis and memorization of information related to . Customers which previously had to be carried out by teleoperators and other employees related to . Customer service have been drastically reduced currently through systems such as crm customer relationship management . All the information received from the client is recorded and with the help of artificial . Intelligence it is analyzed in a fully automated way once this process is completed the . related to the client immediately and pertinently crms even .
Allow them to be programmed to establish bc data india what information can be accessed by each employee . So that it can be segmented by topics of interest customer journey agile and efficient . We are increasingly talking about contact centres instead of call centres and this is largely . Due to artificial intelligence nowadays companies are betting on designing a simpler more intuitive and . Pleasant customer journey for the client or potential client and to achieve this it is . Essential to offer several ways of accessing the information that interests the client as well .
As an effective analysis of the data received in order to offer a quality service . Based on the client this situation means that contact centres receive a larger and more . Diverse amount of customer data than was received in call centres only by telephone and . Now information also arrives from the web email and social networks among other channels and . To analyse this information and offer it to teleoperators and other employees related to customer . Service in accessible and usable formats artificial intelligence is a key element voice recognition voice .