Customers who respond on a scale
Posted: Sun May 25, 2025 7:38 am
Churn Rate = Number of Lost Customers / Total Number of Customers x 100
To correct quickly :
Set up churn alerts (e.g., connection drop, unresolved tickets).
Automate proactive reminders in your CRM.
Le Net Promoter Score (NPS)
The Net Promoter Score (NPS) is a feature-rich customer success metric that kenya phone number list customer satisfaction. This strategy allows you to ask your customers just one question:
“How likely are you to recommend our products to your colleague or friend?”
Depending on the question, they respond on a scale of 0 to 10. A 10 is “very likely” and a 0 is “not at all likely.”
of 9 or 10 are “promoters.” They are most likely to recommend the product to their family and friends.
Customers who respond on a scale of 7 or 8 are “passives.” This type of customer represents a lack of strong feelings about the product.
Therefore, they are very likely not to recommend it to those around them. Customers who respond in the range of 6 or lower are the true “detractors” of the product.
To correct quickly :
Set up churn alerts (e.g., connection drop, unresolved tickets).
Automate proactive reminders in your CRM.
Le Net Promoter Score (NPS)
The Net Promoter Score (NPS) is a feature-rich customer success metric that kenya phone number list customer satisfaction. This strategy allows you to ask your customers just one question:
“How likely are you to recommend our products to your colleague or friend?”
Depending on the question, they respond on a scale of 0 to 10. A 10 is “very likely” and a 0 is “not at all likely.”
of 9 or 10 are “promoters.” They are most likely to recommend the product to their family and friends.
Customers who respond on a scale of 7 or 8 are “passives.” This type of customer represents a lack of strong feelings about the product.
Therefore, they are very likely not to recommend it to those around them. Customers who respond in the range of 6 or lower are the true “detractors” of the product.