The ally of multi-channel e-commerce

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Dynamics focuses on personalized and proactive experiences : thanks to artificial intelligence, you can anticipate customer needs, guide agents in real time, and offer seamless journeys, regardless of the channel used. It's also designed for complex structures: managing multiple teams, global service centers, and native integration with BI tools to accurately measure performance.

An additional advantage: its ability to scale . Whether you are an SME or a kenya phone number list company with structured support, it is a complete solution that can evolve with you.

Ideal for: Large companies, users of the Microsoft environment Prices: From €50/month (depending on modules)

eDesk:
If you sell on multiple marketplaces (Amazon, eBay, Shopify, etc.), eDesk is arguably one of the best choices. Designed for e-commerce businesses, this software centralizes all customer messages in a clear interface, with native integrations to major sales platforms.

Its strength lies in its ability to contextualize each message : you instantly know which product is affected, which order is in play, and which channel the request came in through. The result? Huge time savings and ultra-precise responses.

With its automation features, canned responses and built-in performance reports, eDesk is designed to transform your customer service into a satisfaction machine , without sacrificing your efficiency.