What is customer service software?

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The numbers speak for themselves. According to a HubSpot study, 93% of customers are more likely to repeat a purchase from a company that offers exceptional customer service . And it's no coincidence that the most successful companies invest heavily in powerful and scalable support tools.

In this article, you'll discover the 15 best customer service software in 2025. But before diving into the comparison, let's take a moment to understand what customer service software actually is, and how it can transform your organization.

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Good customer service is built on a simple promise: to be there kenya phone number list your customers, at the right time, with the right answer. But delivering on that promise becomes complex as channels multiply, expectations rise, and teams struggle to keep pace. That's where customer service software comes in.

Concretely, it's a platform that centralizes all customer interactions : emails, live chat, calls, social media, etc. Everything is grouped in a single space, for smooth, structured, and transparent management. No more lost messages or duplicates between agents: everyone knows exactly what they need to do, and the customer feels it instantly.