Accelerate the commissioning of your chatbots with generative AI

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Implementing and configuring a chatbot can be quite time-consuming. At the beginning, it is important to take the time needed to make your chatbot understand your business. Not only how to respond appropriately to your customers' questions, but also your brand identity, the writing style to use, the degree of personalization of interactions...

With the integration of Generative AI into the CM.com platform, setting up a conversational AI interface becomes instantaneous and effortless. Since it uses all available information, it generates contextual responses that match your brand’s usual writing style. This eliminates the need to create and refine content, saving valuable time and resources. In addition, our system relies on supervised learning, which allows us to continuously improve the AI’s understanding and the accuracy of responses by analyzing selections of conversations between agents and users. By taking inspiration from real-world interactions, the AI ​​becomes able to provide relevant and adapted responses over time.

Unlocking the Power of Continuous Learning
Businesses are striving to better understand their customers and learn from every interaction. Leveraging conversations between agents and customers, as well as those with chatbots, can improve AI performance as well as human interactions.

Implementing a feedback loop between human agents and chatbots improves customer service quality and operational efficiency. This automated process enables continuous learning, bringing AI improvements and a better understanding of your business. It also improves the exchange of information during handovers between a chatbot and a human agent. Each interaction therefore becomes a valuable learning opportunity, allowing conversational AI to constantly adapt and evolve according to the ever-changing demands of customers. Thanks to automated learning mechanisms, our AI also allows agents to evolve through the sharing of experiences, knowledge and best practices.

CM.com guarantees your data privacy and security by partnering with trusted and recognized vendors and providing you with privacy information, strict SLAs and complete transparency. At CM.com, our AI strategy is built around the integration of fundamental models such as Large Language Models (LLM) to combine generative AI with our proprietary AI models.

CM.com will launch these new features as a beta version, intended for a selection of our customers. A first launch will take place in August for some of the features and all of our customers will be able to benefit from them in the following months.

Conversational AI Cloud
New features launched this year:

Instantly set up a bot by automatically creating conversational AI based on connected data sources.

Generation of contextual responses using the brand's usual e board members email lists ditorial style.

Supervised learning through the analysis of a selection of conversations between agents and users feeding conversational AI.
ng customers.

Integration with the CM.com platform, allowing integrations with external solutions such as CRM, ERP, Knowledge Bases and CCaaS platforms.

High level of security to guarantee our customers control and processing of their data in accordance with regulatory standards.

Mobile Service Cloud