Regarding the Delivery service , more than 3,000 mentions were recorded and a largely negative sentiment (72%). Here are some highlights:
The main problem detected was delays in the delivery of products and refunds for undelivered medicines.
Users reported cancellations of orders they did not place even though they had already been charged in advance.
Failure to comply with safety protocol by delivery people: torn/dirty gloves, not keeping distance and forcing people to sign vouchers.
On the positive side, a well-known pharmacy chain launched its delivery service. This action received good comments regarding the punctuality of the delivery and that the service was free.
Regarding the classification of biosecurity implements, we observe a timeline of the mentions:
It is observed that the “ masks” line began to grow from mid-January, a month in which users were looking to purchase masks for prevention.
As can be seen, during the months of March and April, the curve reaches its highest point, which is where users report shortages and price increases for this product.
Regarding the term alcohol, both gel and liquid, it is observed that from February the trend line begins to rise, reaching its peak in March. Here, users also report shortages of this product.
Finally, mentions of “gloves” begin to grow in March, reaching their peak in April; this is due to the introduction of this implement as part of the prevention protocol.
Let's look at the results for each topic:
Masks
Mentions of masks reached 5,761 mentions, with a 78% negative sentiment:
In January and February, users begin to report shortages of masks. There are also conversations about what type of mask is appropriate and debates about whether it is necessary for everyone to wear this device.
In March and April, users reported price increases for masks. They also accused pharmacies of “hiding” products to cause desperation in people and to make them buy at high prices.
By May, the number of mentions decreased, there were fewer complaints about prices and some users commented that pharmacies only allowed the purchase of 3 masks per person. Users also demanded that pharmacies make donations to more vulnerable people.
Gloves
Mentions of gloves registered 1,802 mentions, the sentiment was mainly negative (81%). They were related to:
Users criticized the fact that gloves were not given mexico whatsapp number pharmacy employees (in physical stores and delivery personnel).
Users report price increases and product shortages.
It was also mentioned that the collaborators in physical pharmacies, who wore gloves, received the payment money and in turn delivered products such as masks. (dirty/torn gloves)
Alcohol
Finally, there were 2,557 mentions of “ alcohol ”, 78% of which were negative:
Some users debate and/or ask which is the appropriate presentation to combat COVID contagion: 70% or 96% alcohol.
Criticism of users who bought alcohol in large quantities.
Some users reported that workers sold alcohol to some people and not to others, despite being in the same line.
Appearance of other alcohol suppliers, through ads on Facebook/Instagram and also in comments within the pharmacies' fan pages.
Liquid alcohol shortages continue to be reported.
Now, let's look at a timeline of mentions of the drugs that have been put forward as options for treating confirmed cases.
In this section, it was identified that from mid-February, mentions of “hydroxychloroquine” and “azithromycin” began to increase. This is due to news and tweets from users sharing actions from abroad regarding their use in the initial treatment for COVID patients.
Similarly, mentions of “oxygen” began to grow from April, reaching their highest peak in the first days of May. This was mainly due to the search for oxygen cylinders due to shortages in the Loreto region.