Its strength? High responsiveness , even with a large volume of tickets, and advanced features at an affordable price : SLA management, detailed history, gamification of agent performance, and multilingual support.
LiveAgent is also appreciated for its integrations (CRM, e-commerce, analysis tools, etc.) and its ability to adapt to international teams.
Best for: Growing SMBs, businesses with multi-channel customer kenya phone number list Pricing: Starting at $15/month
Zoho Desk
Part of the Zoho ecosystem, Zoho Desk is often underestimated... wrongly so. It's a complete, modular, and cost-effective solution that integrates seamlessly with other Zoho products (CRM, campaigns, analytics, etc.).
It offers all the features of good support software: intelligent ticket management, workflow automation, knowledge base, multichannel support, and personalized dashboards. But what really sets it apart is its agility : everything is configurable, and the tool scales well with the company's needs.
The powerful and accessible alternative
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chandonarani55
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