What's particularly appealing is the customer experience: no impersonal support pages, no numbered tickets. Just fluid, natural exchanges, as if you were writing to a colleague. This strengthens closeness and trust .
Ideal for teams that want an intuitive tool that can handle large volumes, Help Scout also includes a knowledge base, automated workflows, and highly visual reports.
Ideal for: SMEs, customer care-oriented start-ups Pricing: Starting at $20/month per user
Gorgias:
Designed exclusively for online stores , Gorgias stands out for kenya phone number list ability to transform every customer interaction into a sales opportunity . Integrated with major e-commerce platforms (Shopify, Magento, BigCommerce), it directly displays order details in the agent interface.
This allows you to respond in just a few clicks, refund, modify or track an order without leaving the chat window , and automate responses to frequently asked questions. As a bonus: an in-depth analysis of the impact of customer support on sales.
If you run an online store and want a tool that truly speaks your language, Gorgias is a safe bet.
The champion of e-commerce customer support
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chandonarani55
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