What's appealing about Freshdesk is its ability to centralize customer requests intelligently , with an efficient ticketing system, easy-to-configure automation scenarios, and a clear interface for agents.
It also offers a live chat module , a knowledge base , and even a virtual call center . It's all there, and at a more than reasonable price.
Ideal for: SMEs, start-ups, teams on a limited budget Pricing: Available in a kenya phone number list version / Premium from €15/month
HubSpot Service Hub:
Already using HubSpot for your marketing or sales? Then you'll love Service Hub. Built around HubSpot's CRM, this customer service module lets you connect every customer interaction to a 360° view of the user journey .
You can automate responses, track tickets, launch satisfaction surveys, create a knowledge base... and best of all, everything is connected : marketing, sales, and support finally speak the same language. The result? Fewer silos, greater efficiency, and customer service that becomes a lever for growth.
The Service Hub particularly shines in teams that focus on alignment between departments and fine-grained management of customer data.
The power of CRM applied to support
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chandonarani55
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