Many clients write there first: it is more convenient for them to receive a response in writing. To work with such requests, we connected the Chatbot . It takes on all the main directions of written requests: messages through the online consultant window, Viber, Whatsapp, Telegram, Vkontakte. On each platform, it responds instantly, regardless of the time of day and how many dialogues it conducts simultaneously. The chatbot greets the client and offers them to choose the topic of their request, and then the question they are interested in (or order a call to an operator who will help solve any problem).
Its database contains the same most common questions formulated by our client, and therefore, most often, the client can quickly find what they are interested in.
most of the workload from call center operators working with benin cell phone number list messages in chats and messengers. The response speed became higher, the quality was better, because now managers no longer had to rush anywhere. Results Three months after the implementation of the products, our customer compared the analytics data with the indicators before our intervention in business processes.